Frequently Asked Questions
Ordering
How do I place an order?
Simply browse our collections, select your desired item, choose any available options, and add the product to your cart. Once you're ready, proceed to checkout and complete your purchase securely.
Can I modify my order after purchase?
We begin processing orders quickly. If you need to modify or cancel your order, please contact us immediately at support@ori-collection.com. While we cannot guarantee changes once processing has begun, we will do our best to accommodate your request.
Will I receive an order confirmation?
Yes. Once your order is successfully placed, you will receive an order confirmation email containing your order details.
Shipping
How long does shipping take?
Most orders ship within 1–3 business days and arrive within 3–7 business days for standard shipping.
Do you offer free shipping?
Yes. Complimentary U.S. shipping is available on qualifying orders of $75 or more.
Can I track my order?
Absolutely. Once your order ships, you will receive a shipping confirmation email containing your tracking information.
Returns
What is your return policy?
Returns may be requested for eligible items that are unworn, unused, in original condition, and returned with original packaging. Please review our Return Policy page for complete details.
How do I start a return?
To initiate a return, please contact support@ori-collection.com and include your Order Number, Customer Name, and Reason for Return.
When will I receive my refund?
Approved refunds are issued to the original payment method. Please allow 5–10 business days after inspection and approval.
Products
What materials are used in ORI jewelry?
Our collections may include Sterling Silver, Gold-Plated Jewelry, Stainless Steel, Cubic Zirconia, Moissanite, Lab-Grown Stones, and Natural or Simulated Gemstones. Specific material information can be found on each product page.
How should I care for my jewelry?
Avoid contact with water, lotions, perfumes, and harsh chemicals. Store jewelry in a dry location and clean gently using a soft jewelry cloth. For complete care instructions, please visit our Jewelry Care page.
Is your jewelry suitable for everyday wear?
Yes. Many of our designs are curated specifically for everyday elegance. Proper care and storage will help maximize the longevity and beauty of your jewelry.
Customer Support
How do I contact ORI?
Email us at support@ori-collection.com. We typically respond within 24–48 business hours.
What are your customer service hours?
Monday – Friday
9:00 AM – 5:00 PM PST
We strive to respond to all inquiries within 24–48 business hours.