Refund policy
Returns & Exchanges
We want you to love your purchase.
If you are not completely satisfied, we are happy to assist with eligible returns.
Return Window
Returns may be requested within 7 days of delivery.
Eligible Returns
Items must be:
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Unworn
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Unused
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In original condition
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Returned with original packaging
Non-Returnable Items
For hygiene and safety reasons, the following are final sale:
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Customized or personalized jewelry
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Clearance items
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Gift cards
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Earrings (if worn)
Return Process
To initiate a return, please contact:
Include:
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Order Number
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Customer Name
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Reason for Return
Return instructions will be provided upon approval.
Refunds
Approved refunds will be issued to the original payment method.
Please allow 5–10 business days after receipt and inspection of the returned item.
Return Shipping
Unless the item arrives damaged or incorrect, customers are responsible for return shipping costs.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We will work quickly to resolve the issue.
Policy Notice
ORI Collection reserves the right to refuse returns that do not meet eligibility requirements.